Returns & Refunds for Products
KCMC will accept returns on non-perishable products for 14 days from receipt of original order. Items cannot be returned or exchanged after 14 days from original order receipt. Mail all returns to address provided in Sweetwater, TN 37874. Items must be in original packaging and unused to be eligible for return. If you receive products that are damaged, please take a photo of packaging ASAP and email firstname.lastname@example.org in order to receive a full refund or new items. Refunds will be processed to the card/ bank that the original order was placed from. Refunds will include total purchase price minus shipping and handling fees.
Returns & Refunds for Eggs & Birds
All Avian live products are sent Overnight Priority through the United States Postal Service.
Buchanan's Barnyard will refund/ exchange eggs only if they meet the criteria below.
A photo is sent upon receiving the eggs with tracking label showing extensive damage to email@example.com.
Buchanan's Barnyard will only send replacement eggs of same value as original order.
KCMC will refund/ or exchange for equal value depending on availability and if they meet the criteria below.
Death within 48 hours of arrival.
Chicks under the 8 minimum order will only be refunded.
Refunds will not include shipping and handling expenses.
Please understand that once your product leaves our location, that we have no say-so in how long they are in transit, where they are stored, and how they are handled. We send all avian lives with a small snack/ gro-gel for the transit. Day old chicks will have a packet of electrolytes inside the box.
If you are a veteran or are currently serving Active duty, Reservist, or National Guard, please email firstname.lastname@example.org in regards to your discount.
EMS, Fire, and Law Enforcement
Please email email@example.com for your discount.
FFA or 4H
Please email firstname.lastname@example.org for your discount.
Shipping and Taxes
At this point in time, KCMC only ships to the Continental United States of America. Shipping costs are determined by weight and size of product. Live Avian products are expensive to ship and costs can be found at www.USPS.com If cost of shipping is less than what is paid by customer, overage will be refunded back to the origin of purchase. Handling times may differ depending on availability and product (most items are handmade). Live Avian handling times are dependent on hatch rates, hatch dates, and previous orders.
Taxes are automatically calculated depending on price of product and are determined by Tennessee Sales Tax.
Last updated January 16th, 2023
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We may collect information about you in a variety of ways. The information we may collect on the Site includes:
Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us or when you choose to participate in various activities related to the Site, such as online chat and message boards. You are under no obligation to provide us with personal information of any kind, however your refusal to do so may prevent you from using certain features of the Site.
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
Mobile Device Data
Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile
USE OF YOUR INFORMATION
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:
Administer sweepstakes, promotions, and contests.
Assist law enforcement and respond to subpoena.
Compile anonymous statistical data and analysis for use internally or with third parties.
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Deliver targeted advertising, coupons, newsletters, and other information
regarding promotions and the Site to you.
Email you regarding your account or order.
Enable user-to-user communications.
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Generate a personal profile about you to make future visits to the Site more personalized.
Increase the efficiency and operation of the Site.
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Notify you of updates to the Site.
Offer new products, services, and/or recommendations to you.
Perform other business activities as needed.
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Process payments and refunds.
Request feedback and contact you about your use of the Site .
Resolve disputes and troubleshoot problems.
Respond to product and customer service requests.
Send you a newsletter.
SECURITY OF YOUR INFORMATION
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POLICY FOR CHILDREN
We do not knowingly solicit information from or market to children under the age of 18. If you become aware of any data we have collected from children under age 18, please contact us using the email- email@example.com
The Digital Millennium Copyright Act of 1998, found at 17 U.S.C. § 512 (“DMCA”), provides recourse for owners of copyrighted materials who believe that their rights under United States copyright law have been infringed upon on the Internet.
Under the DMCA, the bona-fide owner of copyrighted materials who has a good faith belief that their copyright has been infringed may contact not only the person or entity infringing on their copyright, but may also contact the designated agent of an Internet service provider to report alleged infringements of their protected works, when such alleged infringements appear on pages contained within the system of the Internet service provider (“ISP”).
The owner of this website and the ISP are committed to complying with international trade law, international trade practices, all United States laws, including United States copyright law. Upon receipt of a properly filed complaint under the DMCA, the owner and/or the ISP of this website will block access to the allegedly infringing material. The website owner and/or the ISP will forward a copy of the notification of claimed copyright infringement to the alleged infringer. Anyone who believes in good faith that a notice of copyright infringement has wrongfully been filed against them, may submit a Counter notice to the website owner and/or the ISP.
NOTIFICATION OF CLAIMED COPYRIGHT INFRINGEMENT
Please send DMCA notifications of claimed copyright infringement to firstname.lastname@example.org
We do not offer warranties on any of the products that we offer.